Terms of Service
Terms of Service
Divine Apothecary by House of Excelsior
Last Updated: 31 May 2026
1. Overview
These Terms of Service govern your use of divineapothecary.com.au and the purchase of products from Divine Apothecary, operated by House of Excelsior (ABN: 96 962 048 305), Queensland, Australia.
By accessing our website, purchasing products, or using our services, you agree to these Terms of Service.
2. Products
All products are handcrafted in limited batches. We reserve the right to limit quantities, discontinue products, modify formulations, packaging, pricing, or product offerings at any time without notice.
Product images are for illustrative purposes only. Due to the handcrafted in limited batches in Australia nature of our products, colours, botanicals, packaging details, and appearance may vary slightly between batches.
3. Pricing
We reserve the right to change pricing, promotions, or product availability at any time without notice.
4. Orders & Payment
By placing an order, you confirm that all information provided is accurate and complete.
We reserve the right to refuse, limit, or cancel orders at our discretion, including where fraud, pricing errors, stock limitations, or suspected misuse are identified.
Payments are processed securely through Shopify Payments, PayPal, or other approved payment providers available at checkout.
5. Shipping & Delivery
Dispatch and delivery estimates are provided as guidance only and are not guaranteed.
Divine Apothecary is not responsible for delays caused by postal carriers, customs processing, weather events, incorrect shipping information supplied by customers, or circumstances outside our reasonable control.
International customers are responsible for any customs duties, taxes, import charges, or local restrictions that may apply.
6. Disclaimer, Not Medical Advice
Our products are intended for external use only unless otherwise specified.
Nothing on this website, product packaging, social media channels, or marketing materials constitutes medical advice.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you have allergies, medical conditions, are pregnant or breastfeeding, or are taking medication, consult a qualified healthcare professional before use.
7. Intellectual Property
All content on this website, including text, product names, imagery, branding, logos, poetry, formulations, product descriptions, graphics, designs, books, written works, digital content, educational materials, and other materials, is owned by or licensed to House of Excelsior and its associated brands, business entities, and projects, including Divine Apothecary, Excelsior 99 Consulting, and Excelsior Enterprises, unless otherwise stated.
Content may not be copied, reproduced, modified, distributed, republished, stored, transmitted, adapted, displayed, sold, or used commercially without prior written permission from House of Excelsior.
Unauthorised use of content may result in legal action where applicable.
8. Limitation of Liability
Nothing in these Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law.
To the maximum extent permitted by law, Divine Apothecary is not liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Where liability cannot legally be excluded, our liability is limited to the value of the product or order purchased.
9. Website Accuracy
We make reasonable efforts to ensure website content is accurate; however, errors, omissions, pricing inaccuracies, typographical mistakes, or outdated information may occasionally occur.
We reserve the right to correct errors and update information without notice.
10. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Updated versions will be published on this website.
11. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes arising under these Terms will be handled in accordance with the laws and courts of Queensland, Australia.
12. Contact
For enquiries regarding these Terms: atelier@divineapothecary.com.au