Shipping Policy

Order Processing

All orders are processed and dispatched from Gold Coast, Queensland, Australia. In-stock orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Pre-Orders & Ritual Preparations

Certain offerings, including Divine Elixir N° 99, are prepared in limited batches with the utmost care. Where a product is available for pre-order, made-to-order, or in ritual preparation, please allow up to 19 business days prior to dispatch. This preparation period reflects our commitment to craftsmanship rather than mass production. We will never rush what is made with reverence.

Shipping Destinations

Divine Apothecary ships within Australia and to selected international destinations where shipping rates are available at checkout. If a shipping rate is available for your country, we can ship to you.

Domestic & International Delivery

Domestic shipping rates and estimated timeframes are calculated at checkout. International shipping is charged at a flat rate. Customs duties, import taxes, and additional local charges are the responsibility of the customer and are outside our control.

Tracking & Delays

Where available, tracking information is provided via email once your order has been dispatched. We are not responsible for delays caused by carriers, customs processing, or circumstances outside our control, but we will always do our best to communicate any known delays.

Lost or Missing Parcels

If your parcel has not arrived within the estimated timeframe, please contact us at azra@excelsior99.co with your order number so we can investigate with the carrier.