Refund Policy

Due to the nature of our products, handcrafted in limited batches in Australia ritual formulations made in limited batches, we are unable to accept returns or exchanges for opened, used, or partially used items unless required under Australian Consumer Law.

Unopened Items

If you receive an item that remains unopened, unused, and in its original condition, please contact us within 7 days of delivery at azra@excelsior99.co with your order number and reason for request. Requests are reviewed on a case-by-case basis.

Damaged, Incorrect, or Faulty Items

If your order arrives damaged, incorrect, or faulty, please contact us within 48 hours of delivery with photographic evidence where possible. We will provide an appropriate remedy in accordance with Australian Consumer Law, which may include replacement, repair, refund, or store credit.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases. Please review product descriptions, ingredients, and details carefully before purchasing.

Allergies & Skin Sensitivities

Please review the full ingredient list on each product page before purchasing. Our products contain natural botanicals and plant-derived ingredients that may not be suitable for everyone. We recommend performing a patch test prior to full use. For external use only. If you have known allergies or medical conditions, consult a qualified healthcare professional before use.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law.