Privacy Policy
Last Updated: 31 May 2026
Who We Are
Divine Apothecary is operated by House of Excelsior (ABN: 96 962 048 305), Queensland, Australia. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We collect personal information necessary to process orders and provide our services, including:
- Name
- Email address
- Delivery and billing address
- Phone number
- Order history
- Customer communications and enquiries
Payment information is processed securely through Shopify Payments, PayPal, or other approved payment providers. We do not store payment card details.
How We Use Your Information
- Process and fulfil orders
- Communicate about orders, enquiries, and support
- Send marketing communications where consent is given
- Improve our website, services, and product offerings
- Detect fraud or misuse
- Meet legal, accounting, and regulatory obligations
Sharing Your Information
We do not sell personal information. Information may be shared with trusted third-party providers necessary to operate our business, including Shopify, payment providers, shipping carriers such as Australia Post, marketing providers, and analytics services.
Cookies & Tracking
Our website uses cookies and similar technologies to improve functionality, remember preferences, analyse traffic, and improve experience. You may manage or disable cookies through your browser settings.
Data Security & Retention
Personal information is stored securely through Shopify’s platform infrastructure and related providers. We retain personal information only for as long as reasonably necessary to provide services and comply with legal obligations.
Your Rights
Under Australian privacy laws, you may request access to, correction of, or deletion of personal information where legally permitted. Requests may be made by contacting azra@excelsior99.co.
Contact
For privacy-related enquiries: azra@excelsior99.co